NCR Announces Plan For Major Expansion In Peachtree City!

Earlier this afternoon, Fortune 500 company NCR announced plans for a major expansion of its facility in Peachtree City, with plans to establish a global Center of Excellence in Customer Service at its Peachtree City location. An additional expansion will take place at the company’s Duluth facility. In total the two expansions will create 916 jobs in Georgia over the next 26 months, with 560 of those coming to Peachtree City.

The announcement was made by Georgia Governor Sonny Perdue at the Georgia Capital Building. “We welcome NCR’s Center of Excellence to Georgia,” said Governor Perdue. “Georgia’s workforce is widely known for being highly skilled and able to provide quality customer service, which are both qualities that we are proud to contribute to NCR’s continued success.”

NCR – the world’s leading provider of ATMs, retail self-checkout and other innovative assisted- and self-service solutions – will make a $15 million capital investment and expand the number of personnel in its existing facilities in both Peachtree City and Duluth, creating new jobs in each community. The company will co-locate an NCR Learning Center and its Customer Care Center hub for the Americas region with the company’s existing Global Service Materials operation in Peachtree City. The NCR Learning Center is expected to educate and train an average of 125 people per week, bringing 6250 trainees per year to Peachtree City.

The 360,000-square-foot facility in Peachtree City will be extensively remodeled to create a world-class service support environment and training facility. The Peachtree City and Duluth facilities will house interrelated functions that support service delivery to NCR’s customers throughout the U.S. and Canada, and coordinate with NCR service centers in other regions to support customers on a global basis. Co-locating these functions in the greater Atlanta area will create a collaborative community of service professionals that can more easily share service knowledge and best practices. The Peachtree City facility will also enable visitors to observe NCR’s end-to-end service delivery process within a single location

“The creation of this Center of Excellence underscores NCR’s commitment to its growing Worldwide Customer Services business and to exceeding our customers’ expectations of NCR as a dependable technology partner,” said NCR Senior Vice President Christine Wallace. “Georgia’s thriving business environment and large, multilingual workforce will enhance NCR’s ability to provide cost-effective service delivery and the world’s highest levels of customer satisfaction and solution availability.”

“We thank this Fortune 500 Company for their investment in our community,” said Peachtree City Mayor Harold Logsdon. “Peachtree City’s slogan is ‘Plan to Stay’ and we are thrilled to know that NCR has chosen to do just that by announcing their decision to expand their operations here. In choosing Peachtree City for their Customer Services Center of Excellence, NCR is demonstrating that Peachtree City is the preeminent location for world class industry to locate and grow, and that they value our unique location and quality of life.”

For more information: Contact Matt Forchee at the Fayette County Development Authority (FCDA)mforshee@fayettega.org or the Office of the Governor, State of Georgia.