October 24, 2010 by Greg Saunders
Hey folks, you probably have heard this old adage, “Nobody knows how much you know until they know how much you care…”
It’s ironic because my wife and I often accuse each other of assisting people too much sometimes. Just so you know, she is a human resources professional at a company that has a staff of over 200 employees. But believe it or not, she made it her business to know the names of each and ever associate. In fact, she may also knows the names of many of their spouses, significant others, and/or kids. For each of us, customer service takes on a whole new meaning!